Trems and Conditions

1. Introduction

Welcome to “Kayan Operation and Maintenance Company” registered in Dammam under Commercial Registration No. 2050121601

2. Privacy Policy

This privacy policy provides a method for collecting your data in the way used by “Kayan” and we recommend that you read the privacy policy carefully. “You” agree to the collection and use of your data by “the platform and the application” and some service providers from any third party in the manner stipulated in this privacy policy.

Protect your privacy

"Kayan" appreciates your trust in us, and we want you to feel comfortable and safe when using our website / application and sharing your information with us. Therefore, we are extremely proud of our commitment to protect your privacy. Please continue reading the following policy to understand how your personal information is handled.

Privacy Guarantee

“Cayan” promises not to sell, rent or share your personal information to any third party (with the exception of what is stipulated in this privacy policy) without your consent.

Service providers

An “entity” may employ other companies or individuals to perform tasks on its behalf. For example, but not limited to direct requests, provide maintenance or construction services, send regular mail and e-mail, analyze data, provide assistance and marketing, and provide search results. They may have access to personal information necessary to perform their jobs, provided that it is not used for other purposes. The following information provided by you when submitting the application will not be shared with service providers for maintenance or construction works except for the provider of maintenance or construction work whose offer you accept and after the reservation is made by you:

- The name.

- Mobile number.

Detailed geographical location.

Information that may be collected from you

The "applications and platform" collects the information that you provided when registering and submitting requests in a registry with the information that we have known about you through your use of our site, including collecting information about the operations you carry out. We may also collect additional information regarding your participation in any of our offers. We also monitor customer traffic patterns and use of the “app”, which enables us to improve our service.

If you do not agree to this privacy policy, please do not accept the privacy policy during registration, as your personal identity remains anonymous while browsing the site without logging into the “application” with a username and password. Nevertheless, “Cayan Site” collects and saves the following information, even if you are not logged in to “the site”:

- The country from which the “Site” is used;

- the default language of the browser;

- The user's operating system.

You can terminate your account at any time, however your information stored in the archive may remain on the “website” servers even after deleting or terminating your account.

Cases of disclosure of your information

We will not use your personal information for any other purpose than to complete a transaction with you. We do not rent, sell or share your personal information, and we will not disclose any personal information to any third party except in the following cases:

- That we have your permission;

To provide the products and services you have requested;

- To assist in the investigation or prevention of acts related to illegal and illegal activities or suspected fraud, or that pose a threat to the safety or security of any person or in cases of violation of the "use agreement" or to defend against legal claims.

Special circumstances such as compliance with subpoena orders, court orders, request / order from the statutory authority.

our responsibility

Although we will endeavor to maintain the confidentiality of your personal information, transmission by means of the Internet cannot be completely secure. By using this “site”, you agree that we do not assume any responsibility for the disclosure of your information due to errors of any party in the transmission or unauthorized actions of third parties.

We reserve the right to change or update our policy at any time, and we will inform you of the changes if this happens. Such changes are effective immediately upon placing them on the "website".

3. Electronic Communications

By agreeing to use the “application” and our electronic services, you thus also agree to receive our electronic communication with you in all its forms through e-mail, periodicals, notices and alerts advertised on the “website”. Based on that, you implicitly agree that all electronic transactions sent to you by us are legally binding and deal with the transaction of written transactions.

4. Your personal information and transaction detail information

You agree to grant the “Kayan application” an unlimited right to use your personal information or otherwise, which you provided to us through the “electronic application” and / or announced it on the “application” through registration and / or purchase, through the forms designated for communication and registration, Or through any e-mail or any of the communication channels available on the “website” with the aim of operating and promoting the “application” in accordance with the privacy policy of the “application”.

5. Your account

The information that you provide during the registration process is protected data in accordance with the terms of the privacy policy described above.

You agree to be responsible for maintaining the confidentiality of your account information and confidential password, and you also agree to notify “Kayan Application” immediately of any unauthorized use of your password or account or any other breach of your confidential information. "Kayan site" will not be responsible in any way for any loss that may happen to you directly or indirectly, morally or physically, as a result of revealing the username or password information from any third party.

In the event of non-compliance with any of what is stated in the “Usage Agreement”, the “site” management has the right to suspend or cancel your membership and block you from the “site”. We also reserve the right to cancel any unverified and unverified accounts, operations or accounts that have been inactive for a long period of time.

6. Copyright

The content, organization, graphics, design, compilation, electronic translation, digitization, and other matters related to “the site” are the property of “entity”, and all of them are subject to the protection established by it under the laws of property rights and trade names, and other rights including It has intellectual property rights. It is strictly prohibited to copy, redistribute, use, or print any of these materials or any part of it from the “website” or any other sites, except within the limits permitted by the laws in force in the Kingdom of Saudi Arabia in this regard.

7. Trademarks

All words and logos on the “website or application” are the property of “kayan”, whether they are registered trademarks, designs, phrases, logos and / or words that are not registered and are subject to protection under the laws of intellectual property.

All other trademarks not owned by “Kayan” that appear on the site are the property of their respective owners, who may or may not be affiliated with or related to “Kayan”.

8. Terms of service

Submit application and price details

You can submit a service request for maintenance or construction work through the “electronic application” when you register to provide us with the required information. After that, the service providers that contract with “Kayan” will view your request information in accordance with the above privacy policy and provide you directly with offers to provide maintenance or construction work service Upon your request, you can choose the most suitable offer for you from these offers, bearing in mind that the maintenance or construction work service offers are subject to a validity date determined by the maintenance or construction service provider. In the event that the offer is accepted, the reservation will be made and the full amount of the maintenance or construction work service will be paid upon providing the service. You also agree that the final price is negotiated and agreed upon with the service providers with whom “Kayan” contracts in connection with the service fees for maintenance or construction work.

The application includes a statement of all maintenance and construction work that you wish to complete. Please fill out the statement accurately because the service provider for maintenance or construction works is presenting the offer to you based on this statement. Knowing that in the event that you do not wish to perform some of the works stipulated in the service request for maintenance or construction works, when the service provider for maintenance or construction works performs the works mentioned in the service request statement; This will not affect the fees agreed between you and the service provider for maintenance or construction work. And if you want to add some work to the statement when the service provider performs maintenance or construction work, you can do so, but the service provider for maintenance or construction works will add the value of the added work fees to the final invoice presented to you.

paying off

Payment shall be in Saudi riyals for all services through the following channels:

Cash payment of the company or its official representative

- Bank transfer to one of the company’s accounts in the Kingdom of Saudi Arabia.

Online payment channels.

Cancellation of orders

You can cancel your request submitted through the “application / platform” at any time before confirming the reservation and paying the fees.

The geographical scope of the services

“Cayan” looks forward to providing its services in all regions of the Kingdom of Saudi Arabia, depending on the availability of service providers, and we apologize if we are not able to provide our services to some regions of the Kingdom of Saudi Arabia at the present time. Although our current focus is on the Eastern Province and Riyadh.

Service evaluation

In "Kayan", we provide a service evaluation tool provided to you by service providers when the service provider for maintenance or construction works has completed the process of maintenance or construction work, with the aim of developing our services and resolving any complaint submitted by you.

Your evaluation or complaint, if you are dissatisfied with the service provided by the service provider for maintenance work or construction work, may entail a penalty of temporarily disconnecting the account of the service provider for maintenance work or construction work, depending on the sole discretion of "Kayan".

9. Disclaimers

The services or information obtained from or through the “application” are services and information that are provided “as is” and “as available”, and therefore “entity” will not be liable under any circumstances for any damages, including on Including but not limited to direct, indirect, special, incidental or consequential damages, losses or expenses incurred in connection with this “application” or its use or the inability to use it by any party or in relation to any failure in performance, error or omission or Interruption, disruption, or delay in operation or transmission, or because of viruses, or failure of lines or systems, or that was a result of a breach of the "use agreement", warranties, negligence, or liability for services, information, or otherwise, even if it is reported to "Kayan site" or from It represents the possibility of those damages, losses, or expenses.

“Kayan” itself does not provide maintenance or construction services services on the “electronic application”. Rather, “Kayan” contracts with service providers for maintenance or construction works to provide these services to our customers. Therefore, “Kayan” does not bear any error in providing the service or any Damages resulting from or damage, and the liability of "entity" in this regard is specified in the service evaluation policy mentioned in the "use agreement".

Choosing the materials used in "maintenance service or construction work" is your responsibility, and you are responsible for these materials in terms of quality and safety, and you are also responsible for every defect that occurs in "maintenance and construction work" due to the lack of validity or lack of quality of the materials.

10. The nature of the relationship

You agree that the “use agreement” is not interpreted in any way as an employment or employment contract or agency contract or partnership contract, and you may not present yourself to any third party as an employee, agent or representative of an “entity”.

11. Applicable law

Subject to the "User Agreement" in its interpretation, implementation and all aspects of the provisions of the applicable regulations

12. Amendments to the agreement and terms of use

“Kayan site” has the absolute right at any time to amend the “usage agreement” for the website without prior notice or warning. You can access the latest version of the "User Agreement" at any time on the "Website". In the event that you do not accept the amendments to the “use agreement”, you must stop using this “site.” If you continue to use this “site”, you tacitly agree to be bound by the amended terms on the “use agreement” when using this “site”.